Thursday, November 14, 2019

SAP Technical Support (SAP) - Majid Al Futtaim Fashion jobs october 2019 free zone

Role Purpose:

  • SAP Technical Support will be in charge of the expert level hotline support for technical issues on SAP Success Factor and coordination with IT Vendor for resolution.

  • Technical Support role is to analyze and try to resolve all SAP Success factor technical related issues and escalate it to SAP or system administrator in MAF holding.

  • The role holder will be part of any new implementation & support the rollout plan.

Role Details – Key Responsibilities and Accountabilities:

  • Technical Support role is providing the first technical support level & advise the best technical solution

  • The technical support should be fully aware of SAP Success factor modules in order to advise the best technical solutions

Processes and Procedures

  • Develop the architecture and implement processes of a high-performance, stable and high-scale e-commerce backend

  • Develop processes and ideas for new programs, products, or features by monitoring business requirements, industry developments and trends

  • Establish a link between development processes and Product Owners at an operational level

  • Maintain the Minimum SLA for all SAP related tickets

  • Communicate SAP or the implementation company to make sure that the end users related tickets are resolved on timely manner

  • Make sure that the data flows between HC Systems are done on time

  • Monitor the data integration jobs with SAP Success factors

  • Support end users (HC & Finance) during the UAT phase & validate the outputs

Functional/Technical Competencies

  • Maintain a technical high knowledge with the latest technologies & SAP development plan

  • Make sure that SAP quarter batch implementation is not affecting the operations

Job Details

Posted Date: 2019-11-14
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Wholesale & Import/Export Trade

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

Free zone vacancies sharjah Dubai UAE
SAP Technical Support (SAP) - Majid Al Futtaim Fashion jobs
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